![]() ![]() She also regularly uses eSewa’s bank transfer services and ends by saying “All of eSewa’s services are very good, as a working student though, I would have preferred if the bank transfer charges were less”. Below are support categories to help you find answers to your questions and contact Zelle® Support. Let us know how we can help you with the Zelle® app. To see all the options for contacts us click below. For further assistance, please reach out directly to your financial institution at the number on the back of your debit card. Our Chat Bot Molli can help you 24/7 and our agents are available 7 days a week. You have the option to call or chat with us. ![]() Since I didn’t have a huge amount in eSewa wallet, I was afraid the customer service wouldn’t respond to my problem, but, I received such a good treatment that I have started using eSewa regularly since then”.Īs a journalist, she currently uses eSewa mostly for mobile topup. Contact Customer Service We have multiple options to contact us. They explained to me that eSewa ID was, in fact, my mobile number and helped me reset my password. I was mistaking my name for my eSewa ID and when they asked for my eSewa ID, I kept repeating my name. There, she says “The customer service representatives were so polite. Recounting the incident, she says, “I messaged in eSewa’s Viber number and to better understand the issue, we shifted the conversation to call”. In order to get her account access back, she decided to contact eSewa. But, by that time she had already forgotten her password. She says, “I wasn’t using eSewa much, but then, I lost my phone.” After getting a new phone, she once again downloaded eSewa. Prabita Shrestha, a resident of Kathmandu heard about eSewa around 2 years back and had downloaded it on her phone. Today, we have a story of one of our users who stuck with eSewa solely because of our customer service. As such, at eSewa, serving customers is our top priority. We tend to order goods repeatedly from those who respond to our queries well. Like physical stores, the case is true in the online world as well. ![]() Customer service is an essential part of any business that has a huge influence on a buyer’s repurchasing decision. Viber, the messaging app owned by Rakuten that a year ago said it had 1 billion registered users, has added another feature in its longer-term efforts to add more stickiness to its service, while. ![]()
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